News

Path outlined to meet direct service billing goals

SEIU 721 members held a historic meeting with Department of Mental Health Director Dr. Marvin Southard on February 18, 2009, about direct service goals
, the budget crisis
, and the challenge of transformation
.
The Mental Health Transformation Committee found common ground on the challenges and opportunities
both members and management are facing in the coming year.
How can employees capture more billable activities?
  • ID and reduce non billable hours.
  • Make sure everyone has and knows how to use code books and code properly.
  • Training on how to capture billable hours
  • Joint labor/management training on billable hrs. and connecting to the bigger picture.
  • Make good use of service area liaisons.
  • Find working service area models that work and export to other places and find other best practices and train on them.