Crisis in L.A. County: Asking for the Humanly Impossible of Eligibility Workforce
Throughout L.A. County, Eligibility Workers and Clerical Staff are drowning in a sea of cases with urgent demands from more and more families in desperate need and a system that has yet to catch up.
Over the last 2 years, eligibility workers have seen their cases reach record level numbers. The recession, stagnation at the low end of the wage scale, and the system’s lack of preparation to implement the Affordable Care Act have all clashed together to create an unprecedented crisis with an overwhelming number of cases landing in the hands of L.A. County Eligibility Caseworkers.