When Custodians and Management Work Together, Patients Notice a Cleaner Hospital

Frontline custodians and managers at LAC+USC Medical Center have been working together to create the best Environmental Services (EVS) system in order to achieve a clean and healthful environment of care for patients. And patients are responding.

Patient satisfaction with the cleanliness of the hospital environment increased 18 percentage points in the last quarter, according to patient satisfaction surveys conducted by the hospital survey organization Press Ganey.
Our goal and challenge will be to continue to improve upon these results.

“Our Shift to Shift system can help build teamwork between different shifts so that we can communicate and work more efficiently to support quality patient care.”
— Kevin Kwok and Sam Wong
Custodians, 6th Floor Inpatient Tower
Swing Shift
For more information about how frontline custodians and managers at LAC+USC Medical Center are working together to improve patient care, please contact Carlos Magdaleno at 213-494-8189.